Our retail Stores will be opening from 15th June 2020. Get ready to shop your favourite looks in-store.

Refund Policy

DUE to current COVID-19 situation, we are NOT accepting exchange or refunds due to health & hygiene reasons for everyone. Please check size before Ordering or call 0161 257 2725 for assistance when Purchasing.  

Returns

You have 14 days from delivery to follow our quick and easy return and exchange procedure. If you are not satisfied with the product you must return it within 14 days from the day it is delivered. The product must be unworn and with all packaging and tags. We will happily exchange the product for you or will provide you with a full refund.


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted.

- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Sale items 

PLEASE NOTE ALL SALE ITEMS ARE NON-EXCHANGEABLE AND UN RETURNABLE.

Perfumes

PLEASE NOTE ALL Perfumes products ARE NON-EXCHANGEABLE AND UN RETURNABLE



Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@burooj.co.uk and send your item to: BUROOJ Online, 81 Beresford Road, UK, M13 0GX, United Kingdom.

Shipping
To return your product, you should mail your product to: BUROOJ Online, 81 Beresford Road, UK, M13 0GX, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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